Removal, Cancellation & Deletion

Remove an agent

You can remove an agent from your account by going to the Team Management page. Click the gear icon next to an agent's name and set the agent status to "inactive." While inactive, the agent's username will move to the Inactive tab, in case you'd like to reactivate the account in the future.

When you deactivate an agent, the agent's transcripts remain on the Transcripts page under their display name, and the chat data will appear in the exported reports. After removal of your agent(s), please be sure to refer to your Account page to ensure that you aren't paying for more agent seats than you have filled.

How can I cancel my subscription?

You can cancel your Olark account at any time by logging in to your Account page.

If you're on a self service level plan, choose the Personal Edition Free option and save your changes. Note that all agents, except the Primary Admin, will be deactivated at the end of your current plan period.

If there is anything not quite right with Olark for you that we can do something about, we'd love to know how we can make it better. Email support@olark.com or join us on live chat.

How can I delete an account entirely?

If you have already cancelled your subscription or you signed up for a free account by mistake, email support@olark.com with your account deletion request. Account deletion is permanent and cannot be reversed once completed.