Desktop Notifications
Enabling notifications
app.olark.com requires the use of desktop notifications to ensure agents receive incoming messages. The first time you log in you'll see a banner asking you to enable desktop notifications in your browser.
If you are having issues setting up desktop notifications, it's possible that browser permissions have been denied. To check, use the guide below based on the browser you are using.
Google Chrome 31+
To ensure that Chrome is accepting incoming notifications from Olark:
1. Open app.olark.com in Chrome and click on the settings menu icon to the left of the website address. Select Site settings near the bottom of the menu
2. On the Site settings page, scroll down to Notifications and select Allow
Mozilla Firefox 28+
To ensure that Firefox is accepting incoming notifications from Olark:
1. In Firefox, click the hamburger menu in the upper right corner next to the address bar. Choose settings from the dropdown
2. On the Settings page, choose Privacy & Security from the left hand menu. Scroll down the page until you find Permissions. Under Permissions, click the Settings button next to Notifications
3. When the Notification Settings box appears, click on https://app.olark.com, select Allow, and click Save Changes
Apple Safari
To ensure that Safari is accepting incoming notifications from Olark:
1. Open Safari
2. Toggle open the Safari menu on the top left of your screen and choose Settings from the dropdown menu
3. Choose the Websites tab from the top menu and then Notifications in the left hand vertical list
4. Find app.olark.com in the websites list and toggle the dropdown setting to Allow
Microsoft Edge
To ensure that Edge is accepting incoming notifications from Olark:
1. Open app.olark.com in Edge
2. Click on the lock icon to the left of the website address and choose Permissions for this site from the dropdown
3. In the right column of the settings page that opens, scroll down to the Notifications setting and toggle to Allow
