Recent posts
Olark’s Accessibility Journey: Annual Report from GAAD
Today marks an exciting date on the calendar — Global Accessibility Awareness Day (GAAD)! Each year, technologists join a11ys and activists in the disability community to educate people about how to make digital experiences that are friendly to people with disabilities and anyone using assistive technology.
Olark’s Accessibility Journey: how our people and our values pushed us to build better products for all
May 20th is Global Accessibility Awareness Day (GAAD)! To celebrate, we are sharing Olark’s story: how we went from finding a couple of accessibility issues in our bug tracker to developing a WCAG 2.0 AA compliant chatbox and fostering a team committed to doing more to make Olark accessible (with a lot of work ahead of us).
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From 0 to 10: Making the “right” decisions
This post is the fourth in our 10 year anniversary series. Want to catch up? Read the series intro, Olark’s origin story, and our road to a co-created culture.
Why you (yes, you, the CEO) should be talking directly to customers
In 2013, four years after co-founding Olark, I was waiting for some friends to order at a Starbucks in Mumbai when a woman approached me and commented on my Virginia Tech t-shirt. I was jet-lagged, but energized — being in a new place always gives me energy — and eager to connect with people. So, even though I was just barely finding my footing after only 8 hours in a city that couldn’t have been more different from Palo Alto, I struck up a conversation.
